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CoastieN70
USA
224 Posts |
 Posted - 03/02/2010 : 11:39:48
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I have NEVER made a post like this before but after the e-mail exchange posted below and the ensuing phone call to this company after the e-mail exchange I felt compelled to do so.
Their reply to my first e-mail really ticked me off, a simple "We're sorry for the inconvenience, your item was out of stock and is shipping today" would have satisfied me. But to point out a disclaimer, that didn't apply without knowledge of an "Out Of Stock Situation", came across to me as arrogant and condescending and prompted my replies. Their final e-mails elicited a phone call from me in which the responder accused me of being a "Keyboard Commando" further saying that I was probably going to post my displeasure all over the internet anyways so he didn't have time for me.
He threw the Gauntlet and I chose to pick it up.
On Sun, Feb 28, 2010 at 9:28 AM, > wrote:
I placed this order on Monday evening Feb 22 and opted for 2 - 3 business day shipping.
By my calculation I should have received my order no later than Friday Feb 26 assuming prompt shipping the order on Tuesday Feb 23 as your web site implies.
So where's my order?
On Tue, Mar 2, 2010 at 10:38 AM, Smyrna Shooters Supply, Inc <Sales@shooterssupply.com> wrote:
Our website states when you order one of our custom made holsters it may take up to two weeks to make a holster and ship it out. We received the Seecamp holsters this weekend while we were closed so your holster is slotted for shipment today.
Online Staff
Smyrna Shooters Supply
1401 South Ridgewood Avenue, Ste 4
Edgewater, Florida 32132
Websites:
http://www.ShootersSupply.com
My reply to above
Your Pocket Holster will be shipped from Edgewater, Florida, 32132.
If you order after 3PM on Friday or on Saturday, Sunday or Monday, your order will be processed on Tuesday, as we are closed Sunday and Monday.
Monday is NOT a business day for us.
We will do our best to get your holster to you by the best and quickest method.
We strive to keep an adequate inventory of all our models of Pocket Holsters and ship your order on a timely basis.
However, since this is a hand-made product, an out-of-stock situation could delay shipping your order up to two weeks. Once your order is shipped, we offer no guarantee on the time the shipper takes to get your order to you.
The above text is taken directly from the order page. You never indicated that the holster was out of stock when I ordered it. Why would anyone in their right mind pay for quicker shipping if the holster was out of stock? I certainly would not have chosen that option if you had indicated that there was a delay because of an "Out Of Stock Situation".
To not indicate that the holster was out of stock and rely on the above disclaimer, which I in fact did read, is unacceptable. At the very least an e-mail indicating the out of stock situation would have been in order and would have prevented my irritation over this situation.
As a firearms retailer I have referred many, many customers to "Pocket Holsters dot com" but I will be hard pressed to do so in the future...
Their reply to above
We have now canceled your order for we do not have time to deal with customers such as you. Have a nice day.
Online Staff
Smyrna Shooters Supply
1401 South Ridgewood Avenue, Ste 4
Edgewater, Florida 32132
Websites:
http://www.ShootersSupply.com
http://www.PocketHolsters.com
http://www.LaserSights.com
Email Sales@ShootersSupply.com
Phone 1-800-424-9352
Fax 1-386-478-1142
Your credit card charge has been voided
Transaction ID:
Transaction Status: Voided
Online Staff
Smyrna Shooters Supply
1401 South Ridgewood Avenue, Ste 4
Edgewater, Florida 32132
Websites:
http://www.ShootersSupply.com
http://www.PocketHolsters.com
http://www.LaserSights.com
Email Sales@ShootersSupply.com
Phone 1-800-424-9352
Fax 1-386-478-1142
Bus: 912 355-6555
http://www.PocketHolsters.com
http://www.LaserSights.com
Email Sales@ShootersSupply.com
Phone 1-800-424-9352
Fax 1-386-478-1142
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While the technician is more important than the technology it is good to remember that a 9mm might expand but a .45 won't shrink
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Pocket Holsters Dot Com (long)
